Our Approach to Responsible Play
At Powerball Hub, we see lottery play as an activity that should remain enjoyable and manageable. We support responsible gambling habits and provide practical tools and information to help players stay in control.
Keep in mind: gambling is for entertainment and should not be used to earn money or deal with money worries.
Keep a Healthy Balance
Lottery play is best treated as one of several leisure options, rather than the center of your spare time or spending. Mix it with other interests and activities.
Plan Your Budget
Only play with money you can comfortably lose. Set a clear budget for lottery purchases and avoid using funds needed for essentials such as rent, utilities, or food.
Mind the Time
Decide in advance how long you want to spend and stick to it. Taking breaks can help keep things in perspective and reduce disruption to work, whānau, or social plans.
Choose Your Limits
Deposit Caps
Set daily, weekly, or monthly caps for deposits to your lottery account. Once the cap is reached, further deposits are blocked until the limit period renews.
Time-Out Options
Step away for 1 day, 1 week, or 28 days whenever you feel it would help. Your account access will be paused for the chosen period.
Self-Exclusion
If you want a longer break, you can self-exclude for 3 months, 12 months, or indefinitely. This is a significant step, and we respect and support it.
Reality Reminders
Get periodic reminders about time spent and deposits made. These messages can help you keep track of your activity across lottery games.
Signs It May Be Time to Pause
Trying to Win Back Losses
Increasing your play to recover money already lost can lead to a pattern of larger losses and extra pressure on your finances.
Putting Duties Aside
Missing work, skipping planned time with family, or leaving everyday tasks undone because gambling is taking up too much attention.
Using Borrowed Funds
Borrowing from relatives, friends, or lenders to continue gambling or to cover debts linked to gambling.
Keeping It Secret
Downplaying or hiding how often you play, or being untruthful about the time or money spent, especially with people close to you.
Help and Support in New Zealand
Gambling Helpline
Free and confidential support, available at any time, for anyone impacted by gambling harm across New Zealand.
Problem Gambling Foundation
Counselling, group support, and community programmes offered free of charge in many parts of NZ.
Salvation Army Oasis
Support options that may include structured programmes and, where appropriate, residential services related to gambling harm.
Use Tools to Stay on Track
Account Controls
Set or update your deposit caps, session limits, and reminder preferences from your account area whenever you need to.
Update SettingsActivity History
Check your playing history to understand how much time and money you have spent across different periods.
Open HistoryPause Playing
If you would like time away, activate a short break. Choose a period from 24 hours up to 28 days in a few steps.
Start Time-OutOur Commitment to Players in New Zealand
Powerball Hub works to maintain a safer and responsible environment for play. We follow relevant requirements, encourage sensible habits, and support harm-reduction initiatives across Aotearoa.