Support Is Available
If you have questions, comments, or require assistance, our support team is available to help with lottery-related matters. You can contact us using the form below or through the listed contact options.
Contact Powerball Hub
Whether you are asking about available games, need help with account access, wish to share feedback, or want to report a problem, our team is ready to assist.
For faster assistance with account-related requests, please have your registered email address or username available.
Contact Details
Phone Assistance
Monday–Friday: 8:30 AM – 7:30 PM
Saturday–Sunday: 9:30 AM – 5:30 PM
Public Holidays: 10:00 AM – 3:00 PM
Postal Address
Powerball Hub NZ Limited
Level 8, 150 Gloucester Street
Christchurch 8011
New Zealand
Send a Message
Common Questions
How can I recover my password?
Use the “Forgot Password?” option on the sign-in page. A reset link will be sent to your registered email address.
When do Powerball draws take place?
Powerball draws usually occur on Wednesdays and Saturdays at 7:25 PM NZT, with ticket sales closing shortly beforehand.
How long does account verification take?
Verification is generally completed within 2–3 business hours. Clear and complete documents help avoid delays.
Response Time Information
We aim to handle all enquiries within reasonable timeframes. Below is an overview of typical response periods: