Data We Gather
Certain information is required to operate our lottery services in New Zealand. This data is collected when you register, purchase entries, or communicate with our support services.
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Personal information: Full name, date of birth, contact details, and identity documents used to confirm age eligibility (18+).
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Account credentials: Login details such as username and encrypted password, along with security-related information.
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Transaction records: Ticket purchases, payment references processed through secure systems, and selected games.
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Technical data: IP address, browser type, device details, and usage activity to support system improvements.
Use of Collected Information
Information is used to operate, maintain, and protect our services for players in New Zealand. All processing is limited to legitimate operational purposes.
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To confirm identity and verify that age requirements are met.
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To securely manage accounts and process ticket purchases.
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To inform users of prize outcomes and handle payments in line with New Zealand regulations.
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To improve website performance, game availability, and customer support services.
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To meet legal obligations and reduce the risk of misuse or fraud.
Requesting Data Removal
In accordance with New Zealand privacy legislation, you may request the removal of your personal data. To submit a request:
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Send an email to support@powerballhub.co.nz with “Data Removal Request” as the subject.
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Include your full name and the email address linked to your account.
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Clearly indicate which information you would like removed.
Requests are reviewed and processed within 28 days. Some records may need to be retained to comply with legal or regulatory requirements in New Zealand.
Information Security Measures
Appropriate safeguards are in place to protect personal data against unauthorised access, changes, or disclosure.
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Encrypted transmission of sensitive information.
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Secure infrastructure hosted within New Zealand and subject to routine reviews.
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Limited staff access to personal data based on operational necessity.
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Ongoing training for employees involved in data handling.
When Information Is Shared
Personal information is not sold. Data may be shared only in limited situations, including:
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With payment service providers to complete transactions using secure processing methods.
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When disclosure is required by New Zealand law or regulatory bodies.
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For verification of significant prize claims, where limited details such as name and city may be published as required.
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With third-party service providers operating under confidentiality agreements.
Questions About Privacy
For enquiries about data protection or to exercise your rights under New Zealand privacy legislation, please contact our Privacy Officer:
support@powerballhub.co.nz